Terms & Conditions
Lorin Online Mall (Pty) Ltd. – (Lorin Online Shopping Mall)
Welcome to Lorin Online Shopping Mall (“we”, “our”, “us”). By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read this information carefully before placing an order.
1. Definitions
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“Website” refers to our online store and all related pages.
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“Customer”, “You”, “Your” refers to any person accessing the website or making a purchase.
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“Products” refers to all clothing, fabrics, fashion, home appliance and all items display on our site sold by Lorin Online Shopping Mall.
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“Order” refers to the purchase request submitted by the customer.
2. Use of the Website
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You must be 18 years or older to purchase from our store, or have consent from a legal guardian.
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You agree not to misuse the website, harm its functionality, attempt unauthorized access, or breach any security measures.
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We reserve the right to update, remove or change any part of the website without prior notice.
3. Product Information
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We make every effort to display our products accurately, including colors, fabrics, and sizes, textures. However, screen variations may cause slight differences.
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All product descriptions, prices, and availability are subject to change without notice.
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We reserve the right to discontinue items at any time.
4. Pricing & Payments
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All prices are listed in multi currencies (US$ – GH₵ – ZAR) for local customers. Customers may see prices converted at checkout.
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Prices exclude customs duties, taxes, or additional international charges unless otherwise stated.
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We accept secure payment methods including:
Credit/Debit Cards, Instant EFT, PayStack / PayFast, Mobile Wallets, Bank Transfers.
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Orders will only be processed once payment is successfully received.
5. Order Confirmation
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Once your order is placed, you will receive an Order Confirmation Email.
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This email does not guarantee acceptance of your order. We reserve the right to refuse or cancel orders for reasons including:
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If your payment was received for a cancelled order, a full refund will be issued.
6. Shipping & Delivery
By purchasing from our websites, you agree to our Shipping & Delivery Policy.
Key points:
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Delivery times are estimates and may vary due to courier delays, customs, or unforeseen events.
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International customers are responsible for any duties/taxes charged in their country.
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We are not liable for delays caused by incorrect shipping details supplied by the customer.
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Once shipped, responsibility for the parcel transfers to the courier; however, we will assist with tracking and investigations.
7. Returns, Refunds & Exchanges
Returns are accepted according to our Refund & Returns Policy.
Important notes:
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Items must be returned unused, unwashed, and in original condition.
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We reserve the right to refuse returns that do not meet these standards.
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Refunds are processed after inspection and approval.
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Shipping fees are non-refundable unless the product was defective or incorrectly supplied.
8. International Orders
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Delivery times vary depending on the country.
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Customs duties, VAT, and import charges are not included in product prices.
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The customer is fully responsible for these additional costs.
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Customs delays are outside our control.
9. Privacy & Data Protection
Your privacy is important to us.
We collect and store information needed to process your order, including your name, address, email, and/or phone number.
We do not sell or share your personal data with third parties except:
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Courier companies (for shipping)
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Payment gateways (for payment processing)
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Legal authorities (if required by law)
All payment data is processed through secure, encrypted channels.
10. Intellectual Property
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All content on this website (logos, images, designs, text, layouts) is the property of Lorin Online Mall (Pty) Ltd – (Lorin Online Shopping Mall).
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You may not copy, reproduce, sell, or distribute any content without written permission.
11. Limitation of Liability
Lorin Online Shopping Mall is not liable for:
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Indirect, incidental, or consequential damages
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Losses caused by courier delays
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Loss due to incorrect address supplied by the customer
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Any misuse or improper handling of products after delivery
Our liability for any claim is limited to the amount paid for the product.
12. Changes to Terms & Conditions
We may update these Terms & Conditions at any time. Continued use of the website means you accept the updated terms. It is your responsibility to check this page periodically.
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa, but apply to all customers worldwide.
Any disputes will be resolved through the appropriate South African legal channels.
14. Contact Information
For any questions regarding these Terms & Conditions:
📧 Email: support@lorindaama.com
📞 WhatsApp: +27 83 398 5167
