Shipping Information
Delivery charges depend on your location and delivery option:
Within Ghana – Zimbabwe & South Africa:
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Standard Delivery – Express Delivery: On Request
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Free Standard Shipping on orders over US$1000
Southern African Countries (SADC):
Shipping fees are calculated base on location and parcel size.
International Shipping:
Rates vary by country and will be shown at checkout.
Delivery times vary depending on destination:
Local:
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Standard Delivery: 2–7 business days
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Express Delivery: 1–5 business days
Southern African Countries:
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Estimated Delivery: 10 – 20 business days
International Orders:
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Estimated Delivery: 20–50 business days
Please note: Delivery times may vary during peak seasons, public holidays, or due to courier delays.
Once your order has been dispatched, you will receive a tracking number via email or SMS.
You can use this number to track your parcel on the courier’s website in real time.
If you need help tracking your order, our customer service team is happy to assist.
Local:
No — local orders do not incur customs or import fees.
Southern Africa & International Orders:
Parcels may be subject to customs duties, taxes, or import charges depending on your country’s regulations.
These fees are not included in our product prices and are the customer’s responsibility.
Yes! Lorin Online Shopping Mall ships worldwide.
We deliver to Southern Africa, Africa, Europe, the Americas, Asia, and more, but you need to contact us first, we arrange Shipping & Delivery for you
International shipping rates and delivery times are shown at checkout.
Returns & Refunds
To return an item, please contact our Customer Service team with your Order Number and the reason for return.
We will guide you through the return steps and provide the correct return address.
Please ensure:
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Items are unused, unwashed, and in original condition.
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Items are returned within our allowed return period (usually 14 days from delivery).
Once received, returned items are inspected before your refund or exchange is processed.
International customers may return items as long as they meet our standard return requirements:
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Items must be unused, unworn, unwashed, and in original packaging.
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Returns must be requested within 14 days of receiving your order.
Important:
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International return shipping is the customer’s responsibility.
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Customs or import duties paid in your country are non-refundable.
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We do not cover return courier costs for international orders.
If you believe your refund amount is incorrect, please contact us immediately with your Order Number and proof of the refunded amount.
We will review your order and resolve the issue as quickly as possible.
Reasons your refund may differ include:
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Non-refundable shipping fees
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Partial returns
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Discount codes applied
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Return items not meeting our condition standards
Our goal is to ensure your refund is processed accurately.
Local:
No, local do not incur customs or import charges (Local means Our Pick Up Store).
Southern Africa & Worldwide:
Your parcel may be subject to customs duties, VAT, and import taxes depending on your country’s laws.
These charges are not included in your product price or shipping fee and are the customer’s responsibility.
Customs fees vary from country to country.
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Delivery fees are non-refundable, unless the item was faulty or incorrectly supplied.
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International Orders: Delivery charges, customs, and import fees are not refundable under any circumstances.
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If you return only part of your order, only the returned items are refunded (excluding shipping fees).